Privacy Policy

This Privacy Policy explains how Tiku Collective (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or interact with our website, or rent items from our platform.

1. Contact

If you have questions, need more information, or wish to make a complaint about our handling of your personal data, please contact us:

📧 info@tikucollective.com

2. Collecting Personal Information

When you visit tikucollective.com or make a rental or purchase, we collect certain information to operate effectively. “Personal Information” refers to data that can identify you directly or indirectly. Here's what we collect:

Device Information

  • Purpose: To load our website properly and improve performance through analytics.

  • Collected via: Cookies, log files, web beacons, tags, or pixels.

  • Shared with: Shopify (our e-commerce platform).

  • Data collected: Browser type, IP address, time zone, cookies, pages/products viewed, search terms, and site interactions.

Order & Rental Information

  • Purpose: To fulfil your rentals or purchases, process payments, arrange delivery, provide order confirmations, detect fraud, and send updates or marketing based on your preferences.

  • Collected from: You, during checkout or account creation.

  • Shared with: Shopify, Stripe (payment processor), and shipping partners like Royal Mail, DPD, or DHL and quivers.

  • Data collected: Full name, billing and shipping addresses, payment info (e.g., credit card details), email address, and phone number.

Customer Support

  • Purpose: To provide assistance, resolve issues, and improve your experience.

  • Collected from: Direct communication via email, chat, or contact forms.

  • Shared with: Our support.

  • Data collected: Name, email, message content, and any details you voluntarily provide.

3. Sharing Your Personal Information

We share your Personal Information with third parties to deliver our Services effectively, such as:

  • Shopify – Our e-commerce backend: Shopify Privacy Policy

  • Stripe – For secure payment processing

  • Shipping Providers – For delivery of items (quivers )

  • Marketing & Analytics Partners – For targeted advertising and site usage tracking

We may also disclose information to comply with legal obligations, court orders, or to protect our rights.

4. Behavioural Advertising

We may use your Personal Information for interest-based advertising (also known as retargeting), using:

You can manage ad preferences and opt-out through:

5. Using Your Personal Information

We use your Personal Information to:

  • Fulfil your rentals or purchases

  • Process secure payments

  • Deliver and track your orders

  • Provide customer service

  • Send updates, promotions, and newsletters (if opted in)

6. Lawful Basis

Under the UK GDPR, we process your data based on:

  • Your consent

  • Fulfilment of a contract

  • Legal obligations

  • Our legitimate interests, provided these do not override your rights

7. Retention

We retain your Personal Information only for as long as necessary to fulfil the purposes for which it was collected, including legal or reporting requirements. You may request deletion at any time (see “Your Rights” below).

8. Automated Decision-Making

Shopify may apply limited automated decision-making to:

  • Temporarily block IPs or credit cards after failed transactions

  • Monitor suspicious behaviour to prevent fraud

These actions do not have a significant legal effect on you.

9. Your Rights (UK GDPR)

As a UK-based or UK-resident user, you have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate information

  • Delete your data ("right to be forgotten")

  • Object to certain data uses

  • Port your data to another service

To exercise any of these rights, email us at hello@tikuarchive.com.

International Transfers
Your data may be processed by Shopify in Ireland and then transferred to countries like Canada or the United States. Shopify ensures data protection standards consistent with UK GDPR. Shopify GDPR Info

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The most current version will always be posted on this page.

11. Questions or Complaints

To contact us about this Privacy Policy or to lodge a complaint, email info@tikucollective.com or write to:

📍 Tiku collective Ltd
United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO): www.ico.org.uk