Terms and Conditions of Service

This website is operated by Tiku Collective. Throughout the site, the terms “we”, “us” and “our” refer to Tiku Collective. By accessing or using our website and services, you (“user”, “you”, “customer”) agree to be bound by the following terms and conditions (“Terms”), including any additional terms and policies referenced or available by hyperlink.

By visiting our site and/or renting from us, you engage in our “Service” and agree to comply with these Terms. These apply to all users, including browsers, renters, contributors, and any individuals interacting with Tiku in any capacity.

A breach or violation of these Terms may result in immediate termination of Services.

SECTION 1 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time, for any reason.

You agree not to replicate, exploit, or redistribute any part of our Service or site content without express written consent from us.

SECTION 2 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

Information on our site may occasionally contain typographical errors or inaccuracies regarding product descriptions, pricing, or availability. We reserve the right to correct such errors and to update or cancel orders at any time without notice.

You acknowledge that it is your responsibility to monitor changes to our site.

SECTION 3 – PRODUCTS & SERVICES

Our products — vintage and archive fashion pieces — are available for rental exclusively online.

We make every effort to display items accurately, but we do not guarantee that the colors shown on your screen are exact. Product availability and pricing are subject to change without notice.

We may limit rentals by customer, household, or region at our discretion. Orders that appear to be placed by resellers or for commercial use may be cancelled.

Tiku does not warrant that any item rented will meet your personal expectations, though we do our best to ensure high standards of quality and presentation.

SECTION 4 – DAMAGE TO OR LOSS OF ITEMS

Minor wear and tear is covered by our standard rental fees.

If items are returned with damage deemed beyond minor, or if items are not returned, you may be charged a repair or replacement fee in line with our Damage & Loss Policy.

You agree that we may charge the original payment method for any damage or loss.

Please inspect your item upon arrival and contact us within 24 hours of delivery if there are any issues.

SECTION 5 – BILLING & ACCOUNT INFORMATION

You agree to provide current, complete, and accurate billing and account information for all orders.

You must promptly update your account to reflect changes to your email, payment method, or address to avoid disruption of Service.

For information about refunds or exchanges, please refer to our Returns Policy.

SECTION 6 – OPTIONAL TOOLS

We may offer access to third-party tools or platforms (e.g. scheduling, payment gateways, or identity verification services).

These tools are provided “as is” and without warranties. Your use of these third-party tools is at your own risk.

SECTION 7 – THIRD-PARTY LINKS

Our Service may include content or links from third-party websites. We are not responsible for the accuracy, legality, or content of any third-party sites.

Please review their terms before engaging in any transactions.

SECTION 8 – USER CONTENT & FEEDBACK

By submitting feedback, suggestions, or other content (including images), you grant us the right to use that content for marketing, promotion, or operational improvement without compensation.

You agree not to submit content that violates the rights of others, is misleading, or contains malware.

SECTION 9 – PERSONAL INFORMATION

Your submission of personal information through our platform is governed by our Privacy Policy.

You understand that some data may be transferred unencrypted across networks, except for payment data, which is encrypted.

SECTION 10 – PROHIBITED USES

You are prohibited from using our site or Services to:

  • Violate any laws or regulations

  • Infringe intellectual property rights

  • Harass or discriminate against others

  • Submit false or misleading information

  • Interfere with the Service or related systems

  • Distribute harmful code (e.g., viruses or malware)

We reserve the right to terminate your access for prohibited use.

SECTION 11 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee uninterrupted, error-free Service. You agree that use of the Service is at your sole risk.

All Services and products are provided “as is” and “as available,” without warranties of any kind, unless explicitly stated.

Tiku and its affiliates are not liable for any direct or indirect damages arising from use of the Service, including loss of income, data, or opportunity, to the maximum extent permitted by law.

SECTION 12 – INDEMNIFICATION

You agree to indemnify and hold harmless Tiku, its affiliates, and employees from any claims, liabilities, or expenses (including legal fees) arising from your use of our Services or violation of these Terms.

SECTION 13 – SEVERABILITY

If any part of these Terms is found to be unenforceable, that part shall be severed without affecting the validity of the rest of the agreement.

SECTION 14 – TERMINATION

You may terminate your relationship with Tiku at any time by ceasing use of our Services.

We may terminate your access if we believe you have violated these Terms. You remain responsible for outstanding fees incurred before termination.

SECTION 15 – ENTIRE AGREEMENT

These Terms, along with our Privacy Policy and other referenced documents, form the entire agreement between you and Tiku.

No oral or other written agreements override these Terms unless explicitly stated.

SECTION 16 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles.

SECTION 17 – CONTACT INFORMATION

Questions about the Terms? Reach us at:
📧 info@tikucollective.com