Returns Policy

At Tiku Collective, we understand that life happens, but timely returns are crucial for the smooth operation of our rental service and to ensure that the next customer can enjoy their chosen piece of vintage fashion. Our collections are unique and often have a waiting list, so late returns directly impact other renters. This policy outlines our approach to late returns.

1. Understanding Your Return Date

Your return date is clearly stated in your order confirmation email and on the packing slip included with your rental. This is the date by which your item must be ready to be picked up and returned. We strongly recommend having your parcel ready  as early as possible on or before this date to avoid any last-minute issues.

2. Grace Period

We offer a brief grace period of 24 hours from your specified return date. If your item is dropped off with Quivers within this 24-hour window, no late fees will be applied.

3. Late Fees

If your rental item is not dropped off with Quivers by the end of the 24-hour grace period, late fees will be applied as follows:

  •  £10 per day for each day the item is late, starting immediately after the 24-hour grace period has passed.

  •  Late fees will continue to accrue daily until the item is successfully scanned into the Quivers return system.

  •  These fees will be automatically charged to the payment method used for your rental. If this payment fails, we will contact you to arrange an alternative payment.

4. Excessive Late Returns & Loss

  •  If an item is not returned within 7 days of its original return date (including the grace period), it will be deemed lost, and you will be charged the full retail value of the garment, as outlined in our Damage & Loss Policy. Any accrued late fees will be deducted from this amount.

  •  Repeated instances of late returns may result in the suspension or termination of your Tiku Collective rental account.

5. What to do if you anticipate a late return

If you foresee that you will be unable to return your item by the due date, please contact us as soon as possible at info@tikucollective.com. While we cannot guarantee an extension due to other bookings, early communication helps us manage our inventory and may allow us to offer alternative solutions where feasible, potentially mitigating some late fees.

6. Quivers Return Process

It is your responsibility to ensure the item is properly packaged and ready for quivers to return. Please retain your proof of postage/drop-off receipt from Quivers as this is your evidence of return. In the event of a dispute, this receipt will be crucial.

7. Contact Us

If you have any questions or concerns regarding our Late Returns Policy, please don't hesitate to get in touch with us at info@tikucollective.com.